Technical Support Channels
A 1–Hour Support Ticket Response Guarantee
We provide a 1–hour response warranty for any ticket or e–mail that you send to our technical support team. We will rapidly answer all common questions and forward the issue to our system administrators in case any further assistance is needed. If you make use of the Admin Services package, we’ll perform any of the included server administration services at a time that has been agreed upon upfront.
A Top–Quality Help Desk Service
- We will be at your disposal 24x7 to respond to any questions that you may have connected with our Control Panel and any of the apps that we have pre–installed for you on the dedicated web hosting server. In case you also require help handling server management procedures, you can have a glance at our Admin Services package, which includes data backup hard drive space, Operating System updates on a weekly basis, server monitoring and rebooting services, plus troubleshooting and software installation services.
An Easy–to–Navigate Help Section
Our Control Panel has been pre–installed for each Linux dedicated hosting server. Among its functionalities is a very time and effort–saving integrated knowledge base that will walk you step by step on all the tasks that you can carry out. Most of the educational articles also video versions that show all the tasks that you can carry out in a highly illustrative way. You can find the instructional articles and the video tutorials in the upper right corner of each Control Panel section.