A 99.9% Server Uptime
Our shared hosting platform is based on a steady, top–hole hardware configuration and a significantly customized Linux distro. Thus, no matter what your web site is, or how many website visitors you’ve got, or even if there’s a denial–of–service attack, our servers will remain up and your websites will remain online.
Our Linux shared hosting packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our uptime guarantee stays the same.
A 99.9% Network Uptime
When you develop your own cloud hosting system, it is vital to also set up your own network infrastructure. Because of this, we built a custom internal network in each one of our data centers. Based on top–drawer Juniper routers and switches, our internal network allows for superluminal data transmission rates and is fully redundant.
As a result, you will take advantage of a 99.9% network uptime in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter as well as in our AU datacenter, no matter which web hosting package you have picked.
A 30–Day Money–Back Guarantee
Just like with any other service, if it is your hard–earned money at risk, you cannot feel really safe. That’s the reason why, with all our cloud hosting plans our company offers a 30–day money–back guarantee. If you do not feel satisfied with our hosting service or in case you have to use an even more powerful hosting solution, such as a Linux VPS hosting or even a Linux dedicated web hosting – you’ll receive a full refund, with no concealed fees or refund charges.
24/7 Technical Support
We have attentively handpicked each member of our 24x7 support team so that we can offer you the best possible technical support that you can get. Each of our customer service technicians has many years of experience working with web hosting accounts behind his back, so they know what they are doing. What’s more, they are available 24–7 – you’ll be able to touch base with them whenever you want and they will reply as soon as possible.
Their average support ticket response time is just twenty minutes, while with many other hosting vendors you are forced to wait for days. And we offer a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be answered in less than 1 hour.