Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • You’ll find almost all the answers to your questions in the user–friendly Help Center included in our Control Panel. It offers a huge knowledge base with commonly asked questions and detailed how–to articles contributed by our skillful client support staff.

  • Top quality support service
  • Tutorial Videos

  • If you’d rather watch how a task is accomplished or how an issue is rectified, instead of just reading about it, check out our selection of step–by–step video tutorials. They cover a variety of issues and will help you quickly find your way around the Control Panel.

  • Intuitive help center
  • A 1–Hour Response Time Guarantee

  • With all our semi–dedicated servers, we offer a round–the–clock help desk support service with a 60–minute support ticket response time guarantee. A team of accomplished support engineers will be online for you to reply to all the enquiries that you might possibly have. During non–busy times, an answer will be given within just 20 minutes.